Which of the following is one of the principles that characterize TQM?
A)third party certification
B)delegation
C)participative management
D)customer focus and satisfaction

Question

Which of the following is one of the principles that characterize TQM?
A)third party certification  
B)delegation  
C)participative management  
D)customer focus and satisfaction

Quizplus · Accepted Answer

Customer focus and satisfaction is one of the key principles of Total Quality Management (TQM) which emphasizes on satisfying customer needs and exceeding their expectations. This principle includes understanding the customer’s requirements, continuous improvement, and delivering products and services with zero defects. Options A and B are not principles of TQM, and while participatory management is another important aspect of TQM, it is subsumed under the principle of "continuous improvement."

Which of the Following Is One of the Principles That