Question 1

A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.
A) uncontrollable
B) positive
C) functional
D) voluntary

Accepted Answer

Voluntary turnover refers to when employees leave their job voluntarily, such as seeking better career opportunities or personal reasons. In this case, the software firm wants to reduce the number of talented designers who leave their job, indicating a voluntary turnover problem.

Question 2

Which of the following exemplifies voluntary turnover?
A) Jake a student intern at CL Corp. leaves the organization after his internship period is over.
B) Paul, an employee of NML Corp. for five years, was fired owing to noncompliance with company policies.
C) Karen is asked to resign by her manager due to her deteriorating performance.
D) Gerald gets passed over for promotion twice despite being good at his job, and hence he decides to leave the organization.

Accepted Answer

Voluntary turnover refers to the resignation of an employee for their own reasons, and Gerald's decision to leave the organization after being passed over for promotion falls under this category. Options A, B, and C all represent involuntary turnover.

Question 3

Which of the following statements is true about turnover?
A) It is illegal for an employer to continue to hire new employees while laying off other employees.
B) When key individuals leave the firm, the turnover is often functional because they no longer act as a brake on the introduction of new technology and new work processes.
C) The turnover of poor performers is considered functional.
D) Organizations have little control over involuntary turnover.

Accepted Answer

The turnover of poor performers is considered functional because it can lead to improved organizational performance by removing employees who are not contributing effectively.

Question 4

The number of absences per 100 employees each day is known as the_____.
A) inactivity rate
B) incidence rate
C) severity rate
D) compensation rate

Accepted Answer

The incidence rate is a measure of the frequency of absences in a workplace. It is calculated by taking the number of absences per 100 employees per day. The inactivity rate, severity rate, and compensation rate are all different measures that do not relate specifically to the frequency of absences in a workplace.

Question 5

Mark was terminated by his company because of his poor client relations skills that resulted in a major client leaving the firm for a competitor. This is an example of_____.
A) involuntary turnover
B) positive turnover
C) uncontrollable turnover
D) dysfunctional turnover

Accepted Answer

Involuntary turnover occurs when an employee is terminated by the employer due to performance issues or other reasons, as in Mark's case.

Question 6

The average time lost per absent employee during a specified period of time is known as the_____.
A) inactivity rate
B) incidence rate
C) severity rate
D) compensation rate

Accepted Answer

The average time lost per absent employee during a specified period of time is known as the severity rate. Inactivity rate refers to the amount of idle time or downtime during normal working hours. Incidence rate is the number of new cases of a specific injury or illness during a specific time period. Compensation rate refers to the amount of money paid to an employee for their work.

Question 7

Lumina Corporation began operations in 2015 with 4900 employees. During the first half of that year, the company did not see any attrition. Profits were high, and the training and orientation programs were efficient. New hiring continued at a healthy pace and by mid-year, the employee strength of the company was 5000. However, in the second half of that year, 200 employees were laid off, and no new hiring took place. The turnover rate at Lumina Corporation in 2015 was _____.
A) 50%
B) 25%
C) 4%
D) 2%

Accepted Answer

The turnover rate is calculated as the number of employees who left divided by the average number of employees during the period. Here, 200 employees were laid off. The average number of employees is (4900 + 5000) / 2 = 4950. Thus, the turnover rate is (200 / 4950) * 100% = 4%.

Question 8

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.
A) He is conducting a company-wide session on the leave policy of the company.
B) He is issuing a written warning to an employee for taking a lot of uninformed leaves of absence.
C) He is giving cash to employees for meeting attendance standards.
D) He is offering supportive guidance and personal counseling for employees who do not meet the attendance standards of the company.

Accepted Answer

Positive reinforcement involves providing a reward or incentive to encourage the desired behavior. Giving cash to employees for meeting attendance standards is an example of positive reinforcement to curb absenteeism. Conducting a company-wide session, issuing a written warning, and offering personal counseling are not examples of positive reinforcement.

Question 9

WesternBioLabs Inc. is in the process of laying off 10% of its shipping and receiving employees. At the same time, it is hiring new hourly staff for night shifts. Which of the following terms best describes this process?
A) Churn
B) Licensing
C) Takeover
D) Franchising

Accepted Answer

The process described in the question involves the company reducing the number of employees in one area and hiring new employees for a different shift or position. This process is known as churn, which refers to the regular turnover of employees within a company.

Question 10

Which of the following is a direct cost of absenteeism?
A) Replacement for absent worker
B) Lower productivity
C) Replacement training
D) Slower work pace

Accepted Answer

A direct cost of absenteeism is the need to hire a replacement worker to fill in for the absent employee.

Question 11

Churn refers to the practice of hiring_____.
A) new employees while laying off others
B) only those employees who have more than five years of prior experience in a similar industry
C) through realistic job previews
D) employees on a short-term contract basis

Accepted Answer

Churn refers to the practice of hiring new employees while laying off others, often resulting in high turnover rates within a company.

Question 12

Fiftyemployees of Glow Corp. quit the company in 2015. 35 of them quit on their own, while the rest were asked to leave by the company due to poor performance on the job and high absenteeism. The total number of employees in the corporation was 270 in January, 2015. The mid-year employee count was 250, and the number became 220 at the end of the year. The turnover rate at Glow Corp. in 2015 was _____.
A) 50%
B) 35%
C) 25%
D) 20%

Accepted Answer

The answer of Fiftyemployees of Glow Corp. quit the company...

Question 13

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.
A) 5%
B) 13%
C) 34%
D) 20%

Accepted Answer

The inactivity rate of the company is the percentage of time lost due to absenteeism, which is given as 13%.

Question 14

Jane quit Cover Corp. without completing a high-priority project that she was handling. Due to her unavailability, the four remaining members of her team had to work overtime and they demanded adequate compensation to justify their extra hours of work. In this case, the amount subsequently paid to them best exemplifies_____.
A) separation costs
B) vacancy costs
C) replacement costs
D) training costs

Accepted Answer

Vacancy costs refer to the expenses incurred by a company due to a position being unfilled, such as overtime pay for other employees covering the workload.

Question 15

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in 2015. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2015 was _____.
A) 10%
B) 20%
C) 30%
D) 50%

Accepted Answer

The answer of At Piaffe Products 15 employees had quit...

Question 16

Which of the following is a replacement cost that is caused by turnover in a company?
A) Cost of training materials
B) Employee referral fees
C) Overtime paid to existing employees
D) Time spent in an exit interview

Accepted Answer

The answer of Which of the following is a replacement...

Question 17

Carlos, the HR director of a large paper manufacturing company, is studying the financial costs of turnover of plant personnel at all levels. The easily calculable costs are sobering, but Carlos is also concerned about the hidden costs of turnover that generally include_____.
A) missed project deadlines
B) co-worker coaching and salaries
C) the cost of pre-employment medical tests
D) the overtime paid to employees covering the separated employees' jobs

Accepted Answer

The answer of Carlos, the HR director of a large...

Question 18

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2016, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2016?
A) 3
B) 6
C) 1
D) 2

Accepted Answer

Absenteeism rate = (Number of days absent / Total number of working days) x 100= (3 + 3) / (20 x 26) x 100= 6 / 520 x 100= 1.15%

Question 19

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.
A) functional
B) controllable
C) involuntary
D) positive

Accepted Answer

Functional turnover occurs when an employee who is not performing well or is not a good fit for the organization leaves, which can be beneficial for the company. In this case, Alice consistently gets the lowest tips, indicating she may not be performing well, so her leaving is functional turnover.

Question 20

Which of the following cases exemplifies involuntary turnover?
A) Jane worked hard on a project for four months, but when the project got shelved, she felt demotivated and quit the company.
B) Lisa loved her job, but quit when she noticed that a lot of employees were being laid off.
C) Mary announced her retirement a day after her 40th birthday.
D) Pauline was asked to leave the company due to poor performance on a project that incurred huge losses for her firm.

Accepted Answer

Involuntary turnover occurs when an employer initiates a termination, as in the case of Pauline being asked to leave due to poor performance. Options A and B are voluntary turnover as the employees resigned on their own accord. Option C is also voluntary turnover as Mary announced her retirement.

Quiz 5: Individual/Organization Relations and Retention

A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.

Which of the following exemplifies voluntary turnover?

Which of the following statements is true about turnover?

The number of absences per 100 employees each day is known as the_____.

Mark was terminated by his company because of his poor client relations skills that resulted in a major client leaving the firm for a competitor. This is an example of_____.

The average time lost per absent employee during a specified period of time is known as the_____.

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

WesternBioLabs Inc. is in the process of laying off 10% of its shipping and receiving employees. At the same time, it is hiring new hourly staff for night shifts. Which of the following terms best describes this process?

Which of the following is a direct cost of absenteeism?

Churn refers to the practice of hiring_____.

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in 2015. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2015 was _____.

Which of the following is a replacement cost that is caused by turnover in a company?

Carlos, the HR director of a large paper manufacturing company, is studying the financial costs of turnover of plant personnel at all levels. The easily calculable costs are sobering, but Carlos is also concerned about the hidden costs of turnover that generally include_____.

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2016, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2016?

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

Which of the following cases exemplifies involuntary turnover?