On the Unit in Which You Work,one Nurse's Aide Is

On the unit in which you work,one nurse's aide is usually pleasant and helpful;the other is often abrasive and angry.What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides?

A) Deal with issues,not personalities.
B) Require the aides to reach a compromise.
C) Weigh the consequences of each possible solution.
D) Encourage ventilation of anger and use humor to minimize the conflict.