Inez, the vice president of HR for a chain of international luxury hotels, may implement a competency-based approach to job analysis because of its ability to contribute to organizational success. She has read the study of three-star hotels cited in the textbook and identified competencies needed by managers in her hotel chain. Which of these competencies will they NOT need?

Question

Quizplus · Accepted Answer

While technology skills are becoming increasingly important in the hospitality industry, it is unlikely that computer expertise would be a key competency for a manager in a luxury hotel chain. Rather, they would need to be able to effectively manage financial resources, maintain positive relationships with customers, and resolve complaints in a timely and satisfactory manner.

Inez, the Vice President of HR for a Chain of International