An employee outside the normal chain of command may act as a problem solver for management and employees. Which of the following titles is most associated with this role?

Question

Quizplus · Accepted Answer

An organizational ombudsman is typically an independent and impartial employee who acts as a resource for all members of an organization, including management and employees, to confidentially report and address workplace concerns and conflicts. Their role is to provide information, advice, and guidance on ethical issues, policies, and procedures, and to help facilitate communication and problem-solving between parties. They are not part of the regular chain of command and have no formal decision-making authority or power to impose sanctions, but rather work to promote fairness, respect, and collaboration within the organization.

An Employee Outside the Normal Chain of Command May Act