Some employers provide official communication channels whereby union members can make formal complaints over contract issues and have these complaints resolved in expeditious fashion. Which of the following terms is usually associated with this organizational feature?
A)interest arbitration processes
B)grievance procedures
C)employee complaint processes
D)contract administration procedures

Question

Quizplus · Accepted Answer

Grievance procedures are the organizational feature associated with providing official communication channels to union members for making formal complaints over contract issues and having them resolved in expeditious fashion. These procedures provide a mechanism for addressing disputes and conflicts arising between employers and employees. The goal is to reach a fair and equitable resolution that satisfies both parties. Grievance procedures typically involve a series of steps, such as informal discussions, formal written complaints, mediation, and arbitration.

Some Employers Provide Official Communication Channels Whereby Union Members Can