When an industrial plant was closed because of a merger,employees were forced to move to another plant and take substantial pay cuts.In this scenario,managers should demonstrate _____ when the affected employees describe the forced changes in their lifestyles.
A) empathetic listening
B) perceptual filtering
C) reactive communication
D) selective attention

Question

When an industrial plant was closed because of a merger,employees were forced to move to another plant and take substantial pay cuts.In this scenario,managers should demonstrate _____ when the affected employees describe the forced changes in their lifestyles.
A) ​empathetic listening 
B) ​perceptual filtering 
C) ​reactive communication 
D) ​selective attention

Quizplus · Accepted Answer

Empathetic listening involves understanding and acknowledging the feelings and perspectives of others. In this scenario, the affected employees are likely to be upset and concerned about the pay cuts and lifestyle changes. Managers should demonstrate empathy by listening actively and showing understanding and concern for their employees' situation. Perceptual filtering, reactive communication, and selective attention are not appropriate in this situation as they involve biased, defensive, or narrow-minded responses that would not address the employees' concerns.

When an Industrial Plant Was Closed Because of a Merger,employees