Durability is a quality characteristic that determines the quality of a service.

Name: Durability is a quality characteristic that determines the quality of a service.
Brand: Quizplus
Rating: 4.8 (37 reviews)

Question

Quizplus · Accepted Answer

Durability is not a quality characteristic of a service. It is usually associated with physical products and refers to the extent to which a product can withstand repeated use or wear and tear over time. Quality characteristics of a service include reliability, responsiveness, assurance, empathy, and tangibility.

Durability Is a Quality Characteristic That Determines the Quality of a Service