Which of the following characteristics of quality products is defined in terms of the average time between breakdowns?
A) Serviceability
B) Homogeneity
C) Reliability
D) Tangibility

Question

Which of the following characteristics of quality products is defined in terms of the average time between breakdowns? 
A) ​Serviceability 
B) ​Homogeneity 
C) ​Reliability 
D) ​Tangibility

Quizplus · Accepted Answer

Reliability refers to the average time between breakdowns and is a measure of how consistently a product performs without failure. Serviceability refers to how easy it is to repair or maintain a product, homogeneity refers to how consistent the quality is across different units of the same product, and tangibility refers to how physically observable or touchable a product is.

Which of the Following Characteristics of Quality Products Is Defined