The extent to which service providers give individual attention and care to customers' concerns and problems is called:
A) service reliability.
B) responsiveness.
C) assurance.
D) empathy.

Question

The extent to which service providers give individual attention and care to customers' concerns and problems is called: 
A) ​service reliability. 
B) ​responsiveness. 
C) ​assurance. 
D) ​empathy.

Quizplus · Accepted Answer

Empathy refers to the ability of service providers to understand and share the feelings of their customers, giving individual attention and care to their concerns and problems.

The Extent to Which Service Providers Give Individual Attention and Care