A car servicing company is known for consistently providing excellent services to its customers.In the context of the characteristics of a quality service,which of the following characteristics is being displayed by the company?
A) Service assurance
B) Service responsiveness
C) Service durability
D) Service reliability

Question

A car servicing company is known for consistently providing excellent services to its customers.In the context of the characteristics of a quality service,which of the following characteristics is being displayed by the company? 
A) ​Service assurance 
B) ​Service responsiveness 
C) ​Service durability 
D) ​Service reliability

Quizplus · Accepted Answer

Service reliability refers to the ability of the service provider to perform the service accurately and consistently. By consistently providing excellent services, the car servicing company is displaying this characteristic. Service assurance refers to the knowledge and courtesy of employees, Service responsiveness refers to the timely and prompt service, and Service durability refers to the longevity of the service.

A Car Servicing Company Is Known for Consistently Providing Excellent Services to Its Customers.In