According to the service-profit chain,success begins with:
A) autocratic management.
B) a high degree of centralization.
C) better treatment of service employees by management.
D) the availability of enterprising ideas.

Question

According to the service-profit chain,success begins with: 
A) ​autocratic management. 
B) ​a high degree of centralization. 
C) ​better treatment of service employees by management. 
D) ​the availability of enterprising ideas.

Quizplus · Accepted Answer

According to the service-profit chain, success begins with better treatment of service employees by management. This means that the management needs to focus on the needs and satisfaction of their employees in order to ensure they provide high-quality service to customers. This, in turn, leads to higher customer satisfaction, repeat business, and ultimately, higher profits. Autocratic management and high degree of centralization are not effective approaches as they do not encourage employee engagement, collaboration, and creativity. Availability of enterprising ideas is important, but it is not the primary factor that determines success according to the service-profit chain.

According to the Service-Profit Chain,success Begins With