Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n)_____.
A)person-role conflict
B)interpersonal conflict
C)work-role conflict
D)interrole conflict

Question

Shayla is a dissatisfied customer who feels she has been cheated by Martin, a salesman.She confronts him angrily and demands a refund.This scenario is an example of a(n)_____.​
A)​person-role conflict
B)interpersonal conflict​
C)work-role conflict​
D)interrole conflict​

Quizplus · Accepted Answer

The scenario describes a conflict between Shayla and Martin, suggesting an interpersonal conflict. The issue is related to sales, which may involve their roles to some extent, but it does not seem to be a primary cause of the conflict. Similarly, the conflict does not seem to be related to a conflict between work roles, as it is between two individuals. A person-role conflict or interrole conflict might refer to conflicts within an individual about fulfilling different roles, such as work and family responsibilities, which is not applicable here.

Shayla Is a Dissatisfied Customer Who Feels She Has Been