Question 1

Suppose a manager asks an employee to purchase a birthday gift for the manager's wife. If the employee is to complete this request, which of the following is most true?
A)The request falls outside the employees zone of indifference and will therefore be performed.
B)The manager must enlarge the zone of indifference with power.
C)The manager must use his/her authority.
D)All of these

Accepted Answer

The request falls outside the employee's zone of indifference, which means it is not part of their job description or responsibilities. Therefore, the manager must enlarge the zone of indifference by offering some sort of incentive or reward to the employee, such as extra pay or time off. Using authority is not the best approach as it may lead to resentment and a lack of motivation in the employee.

Question 2

Which of the following power sources is LEAST likely to be available to a non-supervisory, technical employee?
A)expert
B)referent
C)knowledge
D)legitimate

Accepted Answer

Legitimate power is typically limited to those in supervisory or managerial roles, who have the authority to make decisions and direct the work of others. Technical employees are less likely to have this kind of power, compared to power sources such as expert knowledge or referent power based on personal relationships with others.

Question 3

The power base of the future will likely be:
A)reward
B)legitimate
C)referent
D)expert

Accepted Answer

In the modern world, expertise is becoming increasingly essential as power is now closely linked to knowledge and competence. Expert power will be crucial in the future as it enables individuals to influence others through their knowledge and experience rather than relying on formal authority or rewards.

Question 4

Enlarging an employee's zone of indifference is accomplished by:
A)the use of authority
B)the use of power
C)the use of effective communication techniques
D)eliminating cognitive dissonance

Accepted Answer

The answer of Enlarging an employee's zone of indifference is...

Question 5

An important aspect of a manager's exercise of reward power in the determination of employee salary increases is:
A)individual rights
B)utilitarian outcomes
C)distributive justice
D)procedural justice

Accepted Answer

Distributive justice refers to the fairness in the distribution of rewards or outcomes. When exercising reward power in determining employee salary increases, a manager must ensure that the process is fair and just, and that the distribution of salary increases is based on objective criteria such as job performance and contribution to the organization. This will help to ensure that all employees are treated fairly and that there is no discrimination or favoritism in the process.

Question 6

As a supervisor, you will most likely exercise _____ power in an employee disciplinary situation.
A)referent
B)normative
C)coercive
D)personal

Accepted Answer

In an employee disciplinary situation, a supervisor is likely to exercise their power to enforce consequences, such as warnings or even termination, for an employee's behavior. This is an example of coercive power, which is based on the ability to administer punishment or negative consequences. Referent power is based on the respect and admiration an individual has for a leader and is less applicable in a disciplinary situation. Normative power is based on social norms and expectations and also may not apply in a disciplinary context. Personal power is a more general term that can encompass different types of power, such as expert power or referent power.

Question 7

Which base of power has the strongest relationship with performance and satisfaction?
A)legitimate
B)referent
C)expert
D)reward

Accepted Answer

Studies have shown that expert power has the strongest relationship with performance and satisfaction. This is because employees tend to trust and rely on individuals who are knowledgeable and experienced in their field, leading to increased job satisfaction and motivation to perform well.

Question 8

The legitimacy inherent in one's job is _____, whereas the ability to influence someone else is _____.
A)power; authority
B)influence; authority
C)authority; power
D)power; control

Accepted Answer

Legitimacy is a fundamental characteristic of authority, which means that authority is derived from the individual's position or title. In contrast, power refers to one's ability to influence or control other individuals or groups. While authority is inherent in one's job, power is a function of the individual's personal attributes or social relations. Therefore, the best choice is C, where legitimacy and authority have been correctly paired.

Question 9

Assume you are a senior accounting major. A friend who is taking a Principles of Accounting course seeks you out for tutorial assistance. This is an example of _____ power.
A)reward
B)expert
C)referent
D)legitimate

Accepted Answer

Expert power refers to having knowledge or expertise in a particular subject or field. In this scenario, the senior accounting major has more knowledge and experience in accounting than the friend who is taking a Principles of Accounting course. Therefore, the senior accounting major has expert power and is able to provide tutorial assistance to their friend.

Question 10

The key element behind the factors used to explain power differences between groups based on the strategic contingency model is:
A)interdependency
B)synergy
C)independence
D)dependence

Accepted Answer

The strategic contingency model suggests that power differences between groups arise from the degree of dependence one group has on another for resources or support.

Question 11

If a person can affect the thoughts, behavior, and feelings of another person, she has:
A)influence
B)power
C)authority
D)dominance

Accepted Answer

Influence refers to the ability to affect the thoughts, behavior, and feelings of another person through persuasion, suggestion, or other means. Power, authority, and dominance may also involve influencing others, but they have additional connotations of control, permission, and superiority.

Question 12

Enlarging an individual's zone of indifference is best accomplished through:
A)authority
B)politics
C)power
D)influence

Accepted Answer

The answer of Enlarging an individual's zone of indifference is...

Question 13

As a student, you are developing _____ power.
A)legitimate
B)expert
C)reward
D)personal

Accepted Answer

As a student, you are developing expert power, which is based on the knowledge, skills, and expertise you acquire through your studies and experiences.

Question 14

According to the strategic contingency perspective, which one of the following factors is NOT a primary factor used to explain differences in power between departments?
A)amount of formal authority given departments
B)nonsubstitutability of the group's function
C)degree of centrality
D)ability to cope with uncertainty

Accepted Answer

The strategic contingency perspective focuses on factors like nonsubstitutability, centrality, and ability to cope with uncertainty to explain departmental power differences, not formal authority.

Question 15

As a management trainee, you are assigned to a mentor and gain considerable insight into the nature of management and how to behave in different managerial situations. The relationship you have with the mentor is based on _____ power.
A)reward
B)legitimate
C)referent
D)expert

Accepted Answer

The relationship between the management trainee and the mentor is based on referent power, which is the influence that one person has over another due to their personal characteristics, such as knowledge, experience, and expertise. The mentor is someone who has already established a certain level of expertise in management and can offer guidance and advice to the trainee. The trainee may look up to the mentor and seek to emulate their behaviors and practices, which is a form of referent power.

Question 16

The range in which attempts to influence the employee are perceived as legitimate and are acted on without a great deal of thought is known as:
A)the principal/agent relationship
B)agency theory
C)the zone of indifference
D)congruency

Accepted Answer

The range in which attempts to influence the employee are perceived as legitimate and are acted on without a great deal of thought is known as the zone of indifference. It is the range within which the employee is willing to accept the influence of the manager with little resistance or thought. It is an important consideration in the manager-employee relationship, as it determines how much influence a manager can exert over an employee without causing resentment or conflict.

Question 17

Your authors suggest the addition of another source of power to French and Raven's five sources of power. Which of the following best reflects this additional source of power?
A)network centrality
B)position power
C)gatekeepers power
D)information power

Accepted Answer

The addition of information power as a source of power is suggested by the authors. Information power refers to the ability to control and manipulate information, which can be a powerful tool in influencing others. This can include access to valuable data, knowledge, or expertise that others may not have.

Question 18

If a manager asks an employee to purchase a gift for his wife, the employee would think this request:
A)falls within his zone of indifference
B)falls outside his zone of indifference
C)should be based on the manager's authority base
D)is in conflict with the employee's value system

Accepted Answer

The manager's request to purchase a gift for his wife falls outside the employee's zone of indifference as it is not related to their job duties or responsibilities. As such, the employee may feel uncomfortable or unwilling to fulfill this request.

Question 19

When a firm is preparing for bankruptcy, the accountants as a group may become unduly powerful because of:
A)high centrality
B)their nonsubstitutability
C)operational knowledge of the firm
D)their ability to better cope with change

Accepted Answer

When a firm is preparing for bankruptcy, the accountants as a group become nonsubstitutable because of their specialized skills and knowledge in handling financial distress. This gives them more power and influence in decision-making compared to other groups within the firm.

Question 20

To use power ethically a manager should examine the behavior by asking three questions regarding criterion outcomes of:
A)procedural justice, utilitarian, and individual rights
B)individual rights, utilitarian, and distributive justice
C)distributive justice, utilitarian, and individual rights
D)procedural justice, distributive justice, and individual rights

Accepted Answer

The answer of To use power ethically a manager should...

Quiz 11: Power and Political Behavior

Suppose a manager asks an employee to purchase a birthday gift for the manager's wife. If the employee is to complete this request, which of the following is most true?

Which of the following power sources is LEAST likely to be available to a non-supervisory, technical employee?

The power base of the future will likely be:

Enlarging an employee's zone of indifference is accomplished by:

An important aspect of a manager's exercise of reward power in the determination of employee salary increases is:

As a supervisor, you will most likely exercise _____ power in an employee disciplinary situation.

Which base of power has the strongest relationship with performance and satisfaction?

The legitimacy inherent in one's job is _, whereas the ability to influence someone else is _.

Assume you are a senior accounting major. A friend who is taking a Principles of Accounting course seeks you out for tutorial assistance. This is an example of _____ power.

The key element behind the factors used to explain power differences between groups based on the strategic contingency model is:

If a person can affect the thoughts, behavior, and feelings of another person, she has:

Enlarging an individual's zone of indifference is best accomplished through:

As a student, you are developing _____ power.

According to the strategic contingency perspective, which one of the following factors is NOT a primary factor used to explain differences in power between departments?

As a management trainee, you are assigned to a mentor and gain considerable insight into the nature of management and how to behave in different managerial situations. The relationship you have with the mentor is based on _____ power.

The range in which attempts to influence the employee are perceived as legitimate and are acted on without a great deal of thought is known as:

Your authors suggest the addition of another source of power to French and Raven's five sources of power. Which of the following best reflects this additional source of power?

If a manager asks an employee to purchase a gift for his wife, the employee would think this request:

When a firm is preparing for bankruptcy, the accountants as a group may become unduly powerful because of:

To use power ethically a manager should examine the behavior by asking three questions regarding criterion outcomes of: