The _____ of an electronic commerce implementation includes the costs of hardware, software, Internet connections, design work outsourced, salaries and benefits for employees involved in the project, and the cost of maintaining the site once it is operational.
A) total cost of ownership
B) change management cost
C) top line cost
D) opportunity cost

Question

Quizplus · Accepted Answer

The total cost of ownership includes all costs associated with implementing and maintaining an e-commerce website, including hardware, software, design work, salaries, and maintenance costs. Change management cost refers to the expenses incurred in managing changes involved in implementing new technology or systems. Top line cost refers to the cost associated with generating revenue, while opportunity cost refers to the cost of foregone opportunities.

The _____ of an Electronic Commerce Implementation Includes the Costs