Total quality management focuses on managing the total organisation to deliver quality to customers.

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Total Quality Management (TQM) is a management approach that seeks to optimize the quality of all organizational processes and the outputs of the products or services delivered to customers. TQM emphasizes continuous improvement and involves all employees in the organization in the pursuit of better quality outcomes. Therefore, it focuses on managing the entire organization, from top management to front-line workers, to deliver quality products or services to customers.

Total Quality Management Focuses on Managing the Total Organisation to Deliver