The concept of focus on managing the total organisation to deliver customer satisfaction is known as:
A) total quality management (TQM)
B) synergy
C) the human resource perspective
D) contented management
E) behavioural sciences approach.

Question

Quizplus · Accepted Answer

TQM is a management philosophy that focuses on meeting customer needs and expectations by involving all employees in the continuous improvement of processes, products, and services within an organisation. Its goal is to provide high-quality products and services that meet or exceed customer expectations. Therefore, this concept matches the description given in the question.

The Concept of Focus on Managing the Total Organisation to Deliver