Question 1

Management thinking and practice that emphasises satisfaction of employees' basic needs as the key to increased worker productivity is referred to as:
A) scientific management perspective
B) human resource perspective
C) management science perspective
D) behavioural sciences approach
E) human relations movement.

Accepted Answer

The human relations movement emphasized the importance of meeting employees' basic needs, such as belongingness and esteem, in order to increase productivity. This approach recognized that employees are not just cogs in a machine, but individuals with social and emotional needs that must be met in order for them to be motivated and productive.

Question 2

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?
A) Participative view
B) Universalist view
C) Autonomy view
D) Contingency view
E) Optimistic view

Accepted Answer

The Contingency view evaluates the situation and context in which a problem occurs and determines the appropriate course of action based on the uniqueness of that situation. Sharon's evaluation of the problem employee, the problem, and the context aligns with this perspective.

Question 3

According to the systems theory,a dental hygienist at a dentist's office would be a(n):
A)output
B)environment
C)input
D)transformation process
E)both A and B.

Accepted Answer

In systems theory, a dental hygienist would be considered an input because they are a resource or component that goes into the system (in this case, the dentist's office) to help it function effectively. Inputs can include materials, energy, information, and human resources.

Question 4

Sarah believes her employees are responsible and able to work without intense direction and supervision.Sarah is a:
A) Theory X manager
B) Theory Y manager
C) Theory Z manager
D) contingency theory manager
E) classical manager.

Accepted Answer

Sarah exhibits the characteristics of a Theory Y manager, who believes in the capabilities of employees and encourages them to use their creativity and take responsibility for their work without being micromanaged.

Question 5

The use of specialisation to produce more and better work with the same level of effort is consistent with the administrative management principle of:
A) unity of command
B) unity of direction
C) scalar chain
D) division of work
E) None of these choices.

Accepted Answer

The principle of division of work refers to breaking down tasks into smaller specialized tasks. This allows workers to specialize in specific tasks, which can increase productivity and efficiency in completing the work.

Question 6

_______________________ is a relatively new term that refers to the way in which organisations engage with and satisfy the wide variety of stakeholders with which it interacts.
A) Benchmarking
B) Carbon footprinting
C) Systems theory
D) Contingency perspective
E) Sustainable development

Accepted Answer

The term "sustainable development" refers to a modern approach to conducting business that takes into account the needs and interests of all stakeholders, including customers, employees, shareholders, communities, and the environment. It involves balancing economic growth with social and environmental responsibility, and ensuring that all actions taken by an organisation are sustainable in the long run. This approach aims to create value for all stakeholders, rather than just focusing on profits for the shareholders.

Question 7

When similar activities in an organisation are grouped together under one manager this is known as ___________.
A) unity of command
B) unity of direction
C) scalar chain
D) division of work
E) None of these choices.

Accepted Answer

Unity of direction means that similar activities in an organization are directed by one manager using one plan, which ensures unity of action in the pursuit of common objectives.

Question 8

The behavioural sciences approach is based on which of the following disciplines?
A) Anthropology
B) Economics
C) Sociology
D) psychology
E) All of these choices.

Accepted Answer

The behavioural sciences approach draws on several disciplines, including anthropology, economics, sociology, and psychology. Therefore, none of the options listed can be singled out as the only basis of this approach, and the best answer is E, which includes all of the given choices.

Question 9

A management perspective that emerged after the Second World War and applied mathematics,statistics and other qualitative measures to managerial problems,is referred to as:
A) scientific management perspective
B) human resource perspective
C) management science perspective
D) behavioural sciences approach
E) human relations movement.

Accepted Answer

The management perspective that emerged after the Second World War and applied mathematics, statistics, and other qualitative measures to managerial problems is referred to as the management science perspective. This perspective emphasizes the use of quantitative methods to improve decision-making and operational efficiency in organizations.

Question 10

A subfield of the humanistic management perspective that applies social science and organisational context is referred to as:
A) scientific management perspective
B) human resource perspective
C) management science perspective
D) behavioural sciences approach
E) human relations movement.

Accepted Answer

The subfield that applies social science and organisational context is known as the behavioural sciences approach. It draws on disciplines such as psychology, sociology, and anthropology to understand individual and group behaviour within organisations. The other options are either different perspectives or do not explicitly focus on the application of social science to organisational contexts.

Question 11

Efforts to systematically find,organise and make available a company's intellectual capital is known as:
A) knowledge management
B) scientific management
C) customer relationship management
D) outsourcing
E) the humanist perspective.

Accepted Answer

Knowledge management refers to the process of identifying and managing a company's intellectual capital, including knowledge, expertise, and other intangible assets. This involves efforts to systematically collect, organize, and make available this information to employees and stakeholders within the organization. Scientific management is a theory of management that focuses on improving efficiency and productivity through the use of scientific techniques and methods. Customer relationship management involves building and maintaining relationships with customers in order to enhance profitability and customer satisfaction. Outsourcing refers to the practice of contracting out work to external vendors or suppliers. The humanist perspective is a management approach that emphasizes the importance of employee satisfaction, motivation, and well-being.

Question 12

The tendency for a system to decline is known as:
A) a closed system
B) an open system
C) synergy
D) entropy
E) None of these choices.

Accepted Answer

Entropy is the measure of disorder or randomness within a system. In other words, it is the tendency of a system to decline over time as it becomes more disordered and less organized. This phenomenon is known as the Second Law of Thermodynamics. Therefore, the best choice is D, entropy.

Question 13

A(n)___________ system is one that is able to gather resources from the external environment:
A) closed
B) open
C) interdependent
D) synergistic

Accepted Answer

An open system is one that interacts with and is influenced by its external environment, including gathering resources such as materials, information, and energy. A closed system, on the other hand, does not interact with its environment or receive resources from it. Interdependent and synergistic describe the relationships between the parts of a system rather than its interaction with the environment.

Question 14

The concept of focus on managing the total organisation to deliver customer satisfaction is known as:
A) total quality management (TQM)
B) synergy
C) the human resource perspective
D) contented management
E) behavioural sciences approach.

Accepted Answer

TQM is a management philosophy that focuses on meeting customer needs and expectations by involving all employees in the continuous improvement of processes, products, and services within an organisation. Its goal is to provide high-quality products and services that meet or exceed customer expectations. Therefore, this concept matches the description given in the question.

Question 15

An effort to systematically find,organise,and make available a company's intellectual capital and to foster a culture of continuous learning is known as:
A) e-commerce
B) e-business
C) customer relationship management
D) knowledge management.

Accepted Answer

The effort described in the question is known as knowledge management. This involves identifying and organizing a company's intellectual assets, such as processes, information, and expertise, to improve decision-making, innovation, and overall organizational performance. E-commerce and e-business refer to online transactional activities and broader digital business practices, while customer relationship management (CRM) is a strategy for managing relationships with customers. Therefore, the best choice in this case is D, knowledge management.

Question 16

Systems that help companies to keep in close contact with customers,collect information about customers,and collaborate with customers to provide the most valuable products and services in industry is known as:
A) knowledge management.
B) scientific management.
C) customer relationship management.
D) outsourcing
E) knowledge management

Accepted Answer

The answer of Systems that help companies to keep in...

Question 17

________________ refers to the work an organisation does by using electronic linkages with customers,partners,suppliers,employees or any other key stakeholder groups.
A) E-commerce
B) Internet marketing
C) E-business
D) Customer relationship management

Accepted Answer

E-business refers to the overall use of electronic technologies by an organization to enable its business processes, including interacting with customers, partners, and suppliers, as well as conducting internal operations. It covers a broad range of activities beyond just online sales (which is included in e-commerce) and includes areas like supply chain management and electronic procurement. Internet marketing and customer relationship management are specific aspects of e-business but do not encompass the full scope of e-business activities.

Question 18

The situation where similar activities are grouped together under one manager is known as:
A) division of work
B) unity of command
C) unity of direction
D) the scalar chain.

Accepted Answer

Unity of direction means that similar activities in an organization are grouped together under one manager, ensuring that all efforts are focused in one direction to achieve the organization's objectives.

Question 19

The extension of the humanistic perspective that describes organisations as being characterised by synergy,entropy and interdependence is known as:
A) the management science perspective
B) systems theory
C) the behavioural sciences approach
D) the human resource management perspective.

Accepted Answer

The extension of the humanistic perspective that describes organisations as being characterised by synergy, entropy and interdependence is known as systems theory. Systems theory views organisations as a collection of interdependent parts that work together to achieve a common goal. It emphasizes the importance of understanding the interrelationships and interdependencies among the parts of an organisation and considers the impact that changes in one part of the system can have on other parts of the organisation. The other options - management science perspective, behavioural sciences approach, and human resource management perspective - do not specifically relate to the characteristics of synergy, entropy, and interdependence that define systems theory.

Question 20

The principle that similar activities in an organisation should be grouped together under one manager is the essence of the classical perspective known as:
A) unity of command
B) division of work
C) unity of direction
D) scalar chain
E) quality management.

Accepted Answer

Unity of direction is the principle that similar activities in an organization should be grouped together under one manager to ensure that efforts are aligned and directed towards the same objectives. This principle is part of the classical management theories that emphasize structured organization and management processes.

Quiz 2: The Evolution of Management Thinking

Management thinking and practice that emphasises satisfaction of employees' basic needs as the key to increased worker productivity is referred to as:

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

According to the systems theory,a dental hygienist at a dentist's office would be a(n) :

Sarah believes her employees are responsible and able to work without intense direction and supervision.Sarah is a:

The use of specialisation to produce more and better work with the same level of effort is consistent with the administrative management principle of:

_______________________ is a relatively new term that refers to the way in which organisations engage with and satisfy the wide variety of stakeholders with which it interacts.

When similar activities in an organisation are grouped together under one manager this is known as ___________.

The behavioural sciences approach is based on which of the following disciplines?

A management perspective that emerged after the Second World War and applied mathematics,statistics and other qualitative measures to managerial problems,is referred to as:

A subfield of the humanistic management perspective that applies social science and organisational context is referred to as:

Efforts to systematically find,organise and make available a company's intellectual capital is known as:

The tendency for a system to decline is known as:

A(n) ___________ system is one that is able to gather resources from the external environment:

The concept of focus on managing the total organisation to deliver customer satisfaction is known as:

An effort to systematically find,organise,and make available a company's intellectual capital and to foster a culture of continuous learning is known as:

Systems that help companies to keep in close contact with customers,collect information about customers,and collaborate with customers to provide the most valuable products and services in industry is known as:

________________ refers to the work an organisation does by using electronic linkages with customers,partners,suppliers,employees or any other key stakeholder groups.

The situation where similar activities are grouped together under one manager is known as:

The extension of the humanistic perspective that describes organisations as being characterised by synergy,entropy and interdependence is known as:

The principle that similar activities in an organisation should be grouped together under one manager is the essence of the classical perspective known as: