When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.

Question

Quizplus · Accepted Answer

This is because non-verbal communication, such as tone of voice, facial expressions, and body language, is often seen as more honest and reflective of a person's true feelings compared to verbal communication. As a result, when there is a discrepancy between the two, people are more likely to believe the non-verbal cues over the spoken words.

When Verbal and Non-Verbal Messages Are Contradictory,the Receiver Usually Will