'Reducing all forms of organisational waste' and 'bringing the voice of the customer into every corner of the organisation' are both practices considered part of customer focus.
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Q1: 'Measuring innovation is a prime dimension of
Q2: 'Purpose' is a statement of intent and
Q4: The effective activity by staff above and
Q5: 'Project management' is the planning and implementation
Q6: 'Integrity' represents a steadfast adherence to strict
Q7: The resource-based view considers how an organisation
Q8: 'Direction' is a high level summary statement
Q9: Discretionary work effort is the effective activity
Q10: Micromanagement is the overly controlling detailed supervision
Q11: Knowledge management means having everyone in the
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