The situation at Mrs.Fields illustrates that while organizations can achieve significant short-term gains through KMS,they must not neglect the creative process of new knowledge creation or they may find themselves applying yesterday's solutions to tomorrow's problems.

Question

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The statement is true as it highlights the importance of not just relying on existing knowledge but also investing in the process of creating new knowledge to address future challenges. Neglecting this can lead to a situation where outdated solutions are applied to current problems, limiting the organization's growth and success in the long run.

The Situation at Mrs