The manager of a surgical area has a vision for the future that requires the addition of RN assistants or unlicensed persons to feed,bathe,and ambulate patients.The RNs on the staff have always practiced in a primary nursing-delivery system and are very resistant to this idea.What would be the best initial strategy for implementation of this change?
A) Exploring the values and feelings of the RN group in relationship to this change
B) Leaving the RNs alone for a time so they can think about the change before it is implemented
C) Dropping the idea and trying for the change in a year or so when some of the present RNs have retired
D) Hiring the assistants and allowing the RNs to see what good additions they are

Question

Quizplus · Accepted Answer

Influencing others requires emotional intelligence in domains such as empathy,handling relationships,deepening self-awareness in self and others,motivating others,and managing emotions.Motivating others recognizes that values are powerful forces that influence acceptance of change.Leaving the RNs alone for a period of time before implementation does not provide opportunity to explore different perspectives and values.Avoiding discussion until the team changes may not promote adoption of the change until there is opportunity to explore perspectives and values related to the change.Hiring of the assistants demonstrates lack of empathy for the perspectives of the RN staff.

The Manager of a Surgical Area Has a Vision for the Future