In measuring, if a company has met customer needs through gap analysis, what is the first step?
A) determine the real gap that exists
B) measure the gap
C) determine the sources of the gap
D) take corrective action

Question

Quizplus · Accepted Answer

Determining the real gap that exists is the first step in measuring if a company has met customer needs through gap analysis, as it involves identifying the difference between the current state and the desired state or customer expectations.

In Measuring, If a Company Has Met Customer Needs Through