IS personnel with service mentality put up roadblocks to customers' new systems ideas and give reasons that the new ideas cannot,or will not,work.

Question

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Personnel with a service mentality aim to provide excellent customer service and support, including listening to new ideas and finding ways to make them work. They should not put up roadblocks or give reasons that the new ideas cannot work without first considering potential solutions and alternatives.

IS Personnel with Service Mentality Put Up Roadblocks to Customers