Customer relationship management systems collect data that can be mined to discover the next product line extension that consumers covet.
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Q82: _ is the process of identifying and
Q83: A collaborative customer relationship management system supports
Q84: Customer relationship management applications are commonly integrated
Q85: Collaborative customer relationship management enhances communication by
Q86: Sales force automation improves the effectiveness of
Q88: List some of the enterprise-wide changes a
Q89: Social media applications enable customers to quickly
Q90: List the ways in which collaborative customer
Q91: Analytical customer relationship management (CRM)analyzes customer behavior
Q92: Define the three primary components of a
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