A group of staff nurses and a nurse manager in an unrepresented facility have been unable to resolve a conflict regarding a change in protocol.Their agreeing to have a nurse from another unit assist them in their group process is an example of:

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Facilitation involves helping others to have a productive discussion,and this situation would likely involve assisting the group to clarify its objectives and present individual viewpoints,with the aim that the group would be able to resolve the dispute itself.Negotiation is considered the process of influencing others with the aim of producing a settlement or agreement.Mediation involves focusing the parties so as to find a mutually acceptable solution.Arbitration refers to a binding dispute resolution process.

A Group of Staff Nurses and a Nurse Manager in an Unrepresented