Which of the following activities would represent a customer-friendly approach in a healthcare setting?
A) Sending a patient with a migraine headache to wait in the emergency room sitting area so that a patient with chest pain can be seen
B) Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
C) Ensuring that birthing preferences are on file and available when a laboring mother comes in
D) Providing support to families when a family member is brought into trauma

Question

Quizplus · Accepted Answer

Service is a measure of what matters to the patient; quality is a measure of how well a standard is met.Although the patient with chest pain is seen first,and this decision would be consistent with usual practices associated with triaging,customer-friendly approaches would lead to approaches that enable handling of patients with urgent rather than emergency health concerns.

Which of the Following Activities Would Represent a Customer-Friendly Approach