According to the textbook, ________ is a philosophy of management driven by continual improvement and responding to customer needs and expectations.
A)ethno quality management
B)total quality management
C)hyper quality management
D)partial quality management
E)statistical quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy of management focused on continuous improvement, responding to customer needs and expectations, and involving every employee in the organization. It aims to increase customer satisfaction, reduce costs, and enhance employee morale and involvement in the organization's objectives. Ethno quality management, hyper quality management, partial quality management, and statistical quality management are not recognized philosophies of management.

According to the Textbook, ________ Is a Philosophy of Management