The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario).In the second workshop, Lois explains the key principles of total quality management.Which of the following is she most likely to mention?
A)intense focus on the customer
B)discipline of employees
C)focus on work products rather than processes
D)reduced attention to complaint resolution
E)achieving production budgets

Question

Quizplus · Accepted Answer

One of the key principles of total quality management is an intense focus on the customer, ensuring their needs and expectations are not only met but exceeded. The other options - B) discipline of employees, C) focus on work products rather than processes, D) reduced attention to complaint resolution, and E) achieving production budgets - do not align with the key principles of total quality management.

The New Business Lois Has Started on Her Own Children's Clothing Manufacturing Company.She