The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario).The first training workshop explains the background of total quality management.Which of the following quality experts is Lois most likely to include in this workshop?
A)Henry Ford
B)Joseph M.Juran
C)Bernie Ebbers
D)Jeff Bezos
E)Frank Gilbreth

Question

Quizplus · Accepted Answer

Joseph M. Juran is a quality expert who is often associated with the development of Total Quality Management. Lois is most likely to include him in the workshop to explain the background and concepts of TQM.

The New Business Lois Has Started on Her Own Children's Clothing Manufacturing Company.She