All of the following are characteristics of quality management EXCEPT ________.
A)intense focus on competition
B)concern for continual improvement
C)improvement in the quality of everything the organisation does
D)accurate measurement
E)empowerment of employees

Question

Quizplus · Accepted Answer

Intense focus on competition is not a characteristic of quality management. Quality management focuses on meeting customer needs and improving internal processes, rather than solely defeating competitors.

All of the Following Are Characteristics of Quality Management EXCEPT