Making Change Happen
Colin was getting accustomed to his surroundings in state government.His efforts at getting people to accept change had met with a little resistance due to his and his new director's efforts and the hard work of his subordinates.But now the hard part had really started - actually managing the change.What techniques could he and his department's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his department: the structure, technology and people.
-Refer to Making Change Happen (Scenario).Colin decided to replace some employee work time with a telephone menu system.This would be considered changing the ________.
A)organisational structure
B)people
C)technology
D)attitudes
E)organisational development

Question

Quizplus · Accepted Answer

Colin's decision to replace employee work time with a telephone menu system is a change in technology, as it involves implementing a new system or tool to improve efficiency. Organisational structure refers to the formal arrangement of job positions and reporting relationships, and changing people would involve making personnel changes such as hiring, firing, or reassigning employees. Attitudes and organisational development are broader concepts that could be impacted by any of the changes being considered, but neither focuses specifically on technology implementation. Therefore, option C is the best choice in this scenario.

Making Change Happen Colin Was Getting Accustomed to His Surroundings in State Government.His