Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.
A)empowered work teams; cross-functional work teams
B)cross-functional work teams; closely supervised work teams
C)self-directed work teams; transgenerational work teams
D)closely supervised work teams; empowered work teams
E)transgenerational work teams; empowered work teams

Question

Quizplus · Accepted Answer

Empowered work teams allow employees to have more control over their work processes and decisions, leading to increased engagement and ownership of the quality improvement process. Cross-functional work teams bring together employees from different areas of the organization to collaborate and share their expertise, leading to more comprehensive and effective solutions to quality issues. Both of these approaches are key to successful quality improvement programs.

Organisations with Extensive and Successful Quality Improvement Programs Tend to Rely