The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario).In an effort to inform the company's senior management of the importance of communication in the workplace, John indicated in his report that communication within an organisation is often described as ________ or ________.
A)formal; informal
B)hypothetical; non-hypothetical
C)theoretical; non-theoretical
D)critical; non-critical
E)official, unofficial

Question

Quizplus · Accepted Answer

Communication within an organization can be classified as either formal or informal. Formal communication refers to official channels of communication such as memos, company newsletters, and reports while informal communication refers to the unofficial channels of communication such as conversations in the break room, hallway chats, and instant messaging. By understanding the difference between formal and informal communication, the company's senior management can develop a comprehensive communication strategy that can improve employee morale and productivity.