The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario).After reading the report, Karen, one of the company's senior managers, asked John to elaborate on the various directions in which organisational communication can flow.John replied that organisational communication could flow in all of the following directions EXCEPT ________.
A)upward
B)diagonally
C)laterally
D)downward
E)virtually

Question

Quizplus · Accepted Answer

The concept of "virtual communication" is not a direction in which communication can flow, it is a method or platform through which communication can occur. The other options (upward, downward, diagonal, and lateral) are all directions in which communication can flow within an organization.