You need to evaluate the effect of a training program on the organization and it will be Difficult or impossible to adequately assess the impact of training directly either with hard or soft data. What will be a good alternative?
A) affective reactions
B) utility reactions
C) return on expectations
D) organizational perceptions

Question

Quizplus · Accepted Answer

Return on expectations (ROE) is a good alternative for evaluating the impact of training when direct assessment with hard or soft data is difficult or impossible. ROE focuses on the extent to which training met the stakeholders' expectations and goals. This approach considers a wide range of qualitative factors, such as the stakeholders' aspirations, values, and expectations, and it provides an integrated perspective on training's impact. Affective reactions, utility reactions, and organizational perceptions are not as comprehensive and reliable as ROE when evaluating the impact of training in complex organizational settings where direct data collection is challenging.

You Need to Evaluate the Effect of a Training Program