Which of the following statements is true with regard to service operations?
A)It encompasses all activities and processes required for implementing the service.
B)Service operations activities that are not visible to the customer are referred to as front stage activities.
C)Service operations activities that are visible to the customer are referred to as back stage activities.
D)Service operations activities pertaining to the supply chain are referred to as downstream activities.

Question

Quizplus · Accepted Answer

Service operations encompass all activities and processes required for implementing the service, both visible and invisible to the customer. Front stage and back stage activities relate to the customer experience, while downstream activities refer to the supply chain.

Which of the Following Statements Is True with Regard to Service