In considering types of service delivery systems,the "face-to-face: total customization" approach leads to ______.
A)high degree of customer interaction
B)high production efficiency
C)high degree of regulatory compliance
D)poor speed in obtaining customer feedback

Question

Quizplus · Accepted Answer

The "face-to-face: total customization" approach involves a high degree of interaction between the service provider and the customer, resulting in personalized service. This approach is not focused on high production efficiency or regulatory compliance, and may actually be less efficient due to the time and attention required for customization. However, it does allow for immediate feedback from the customer.

In Considering Types of Service Delivery Systems,the "Face-To-Face: Total Customization