For a firm,competing on all eight dimensions of quality ______.
A)is not likely to be feasible
B)is always required by a consumer
C)is required to be compliant with government regulations
D)is required to be compliant with ISO requirements

Question

Quizplus · Accepted Answer

Competing on all eight dimensions of quality (performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality) is not likely to be feasible or necessary for every firm. It is up to each firm to determine which dimensions are most critical to meet customer needs and expectations in their particular industry and product/service offerings.

For a Firm,competing on All Eight Dimensions of Quality ______