The perception gap ______.
A) is the gap between what the customer expected and what the producer delivered
B) is subject to each individual's interpretation
C) is dependent on government regulations
D) is dependent on ISO regulations
Correct Answer:
Verified
Q2: Reliability,in the context of a service industry,refers
Q3: The dimension most useful for understanding the
Q4: Which of the following statements is correct?
A)From
Q5: Perceived quality is _.
A)the customer's view of
Q6: Quality may be defined as _.
A)the product's
Q8: The fitness for use aspect of quality
Q9: For a firm,competing on all eight dimensions
Q10: Tangibles in the service sector include _.
A)the
Q11: Which of the following is NOT true
Q12: The goal of managing quality in the
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