A central feature of TQM ______.
A)is using statistical tools to collect and analyze data
B)is using only PhDs on the shop floor
C)is inspecting each unit of each product
D)is terminating employees if they make a single defective product

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a management approach focused on improving the quality of products and services through continuous improvement efforts. One of the central features of TQM is the use of statistical tools to collect and analyze data. This allows organizations to identify areas for improvement and make data-driven decisions. Choices B, C, and D are not central features of TQM. TQM does not require all employees to hold PhDs, inspect every unit of every product, or terminate employees for making a single defective product.

A Central Feature of TQM ______