The four supply chain dimensions of customer service include ______.
A)reliability,communication,time,and convenience
B)time,comfort,convenience,and effort
C)reliability,affordability,time,and delivery
D)time,service,effort,and delivery

Question

Quizplus · Accepted Answer

The four supply chain dimensions of customer service are reliability (accuracy and consistency), communication (timely and accurate information), time (lead time and delivery speed), and convenience (ease of doing business). Option A correctly includes all four dimensions. Option B includes comfort, which is not a supply chain dimension, and does not include reliability or communication. Option C includes affordability, which is also not a supply chain dimension, and does not include communication. Option D includes service and effort, which are not commonly used supply chain dimensions for customer service.

The Four Supply Chain Dimensions of Customer Service Include ______