______ is an effort by the organization to appease dissatisfied customers by offering credits,discounts,apologies,or free items/services.
A)Service recovery
B)Customer satisfaction
C)Order delivery
D)Customer service

Question

Quizplus · Accepted Answer

Service recovery refers to the actions taken by an organization to address and resolve complaints and problems experienced by customers. This can include offering credits, discounts, apologies, or free items/services in order to appease dissatisfied customers and improve their experience.

______ Is an Effort by the Organization to Appease Dissatisfied