A hotel frequently tells its employees about an instance whereby one worker went to great lengths to return a stuffed animal to a little girl complete with pictures of the toy relaxing by the pool as a commitment to customer service.This is a ____.

Question

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The hotel frequently tells its employees about this instance, which means that this is a story that the hotel uses to inspire and motivate its workers to provide excellent customer service.

A Hotel Frequently Tells Its Employees About an Instance Whereby