Regional monopoly, Southeastern Electric, wants to improve services to customers. Management recently rated the company's processes and products against the results achieved by the world's best at similar processes and products. Southeastern Electric has adopted a policy of international standardization.

Question

Quizplus · Accepted Answer

Rating an organization's practices, processes, and products against the world's best is known as competitive benchmarking.

Regional Monopoly, Southeastern Electric, Wants to Improve Services to Customers