Management at Leaves of Green, a nationwide vegetarian restaurant chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its restaurants anywhere in the United States, they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Leaves of Green adopted a(n) ________ structure.
A) centralized authority
B) decentralized authority
C) hybrid authority
D) origination authority

Question

Quizplus · Accepted Answer

Centralized authority may be advantageous when the corporation is trying to achieve consistency in its operation and image.

Management at Leaves of Green, a Nationwide Vegetarian Restaurant Chain