A nurse overhears two colleagues disparaging a client on a public elevator. Which action by the nurse is most appropriate?
A)Immediately ask the nurses to stop talking about clients in public.
B)Report the nurses' behavior to the unit manager.
C)Wait and speak to the nurses about their behavior in a private place.
D)Report the nurses' behavior to the hospital's risk manager.

Question

Quizplus · Accepted Answer

A)Nursing integrity ensures that patients' rights are respected in the healthcare setting. If the first nurse were to confront the two colleagues in the elevator, this conversation could be overheard by others. Thus, the first nurse should wait and speak to the other nurses privately about the breach of confidentiality. The nurse could report the incident to the unit manager, but it would be better for the nurse to personally confront the two colleagues in a professional way. If this isn't possible, then notifying the nurse manager would be the next step. The risk manager is only involved in situations in which there is an injury to a staff member or client.
B)Nursing integrity ensures that patients' rights are respected in the healthcare setting. If the first nurse were to confront the two colleagues in the elevator, this conversation could be overheard by others. Thus, the first nurse should wait and speak to the other nurses privately about the breach of confidentiality. The nurse could report the incident to the unit manager, but it would be better for the nurse to personally confront the two colleagues in a professional way. If this isn't possible, then notifying the nurse manager would be the next step. The risk manager is only involved in situations in which there is an injury to a staff member or client.
C)Nursing integrity ensures that patients' rights are respected in the healthcare setting. If the first nurse were to confront the two colleagues in the elevator, this conversation could be overheard by others. Thus, the first nurse should wait and speak to the other nurses privately about the breach of confidentiality. The nurse could report the incident to the unit manager, but it would be better for the nurse to personally confront the two colleagues in a professional way. If this isn't possible, then notifying the nurse manager would be the next step. The risk manager is only involved in situations in which there is an injury to a staff member or client.
D)Nursing integrity ensures that patients' rights are respected in the healthcare setting. If the first nurse were to confront the two colleagues in the elevator, this conversation could be overheard by others. Thus, the first nurse should wait and speak to the other nurses privately about the breach of confidentiality. The nurse could report the incident to the unit manager, but it would be better for the nurse to personally confront the two colleagues in a professional way. If this isn't possible, then notifying the nurse manager would be the next step. The risk manager is only involved in situations in which there is an injury to a staff member or client.

A Nurse Overhears Two Colleagues Disparaging a Client on a Public