The statement "in the supermarket,lettuce wilts; in a Broadway show,the curtain goes up" refers to which characteristic of services?
A) the high variability in services
B) the inseparability of the services from its provider
C) low tangibility
D) inability to stockpile inventories
Correct Answer:
Verified
Q58: A regional airline found that its best
Q59: Which statement concerning complaints is correct?
A) Most
Q60: Which service is the least tangible?
A) rented-goods
Q61: A retailer can best implement a consumer's
Q62: A good relationship retailing program requires a
Q64: Service retailers often seek to reduce the
Q65: A retailer can encourage ethical behavior among
Q66: A retailer has a consumer advisory committee
Q67: Most electronic banking transactions are now through
Q68: A retailer can best implement a consumer's
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