A retailer can encourage ethical behavior among its employees through the development and communication of a ________.
A) corporate mission statement
B) code of ethics
C) customer exchange policy
D) customer service standard

Question

Quizplus · Accepted Answer

A code of ethics outlines the expected behavior and actions of employees in relation to ethical considerations such as honesty, fairness, respect, and responsibility. By communicating this code and encouraging adherence to it, retailers can promote ethical behavior among their employees. Corporate mission statements, customer exchange policies, and customer service standards are also important in promoting a positive retail culture, but they do not directly address ethical considerations.

A Retailer Can Encourage Ethical Behavior Among Its Employees Through