Question 1

a.Identify three potential contingencies for which an electronics retailer needs a crisis management plan.Explain.
b.Develop a crisis management plan for one of these contingencies.

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Question 2

a.Explain how the use of prototype stores can result in significant improvements in productivity.
b.What are the risks that are inherent in the use of prototype stores?

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Question 3

a.Under what circumstances should a retailer maintain its own credit card operation?
b.Under what circumstances should a retailer outsource credit management to a third party?

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Question 4

a.Develop a workload forecast for a photo studio shop with highly variable demand.
b.How should the photo studio plan to staff its operation during weekend hours when workloads peak and personnel availability is low?

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Question 5

Describe five types of management reports that can be generated through the use of an electronic-point-of-sale system.

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Question 6

Develop an operations blueprint for a car wash specializing in a one-hour "while-you-wait" inexpensive detailing of vehicles.

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Question 7

How can a retailer increase its productivity through the use of point-of-sale computer-based systems?

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Question 8

Develop an energy management checklist for an off-price independent retailer which utilizes an isolated retail location.Be sure to focus on lighting,heating,and air-conditioning.

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Question 9

What are the advantages and disadvantages of rationalized retailing programs?

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Question 10

What are the advantages and disadvantages of a top-down versus a bottom-up space management program?

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Question 11

a.What is the relationship among job standardization,cross-training,and workload forecasting?
b.Under what conditions should cross-training be used by a retailer?

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Question 12

Develop a personal security program for a shopping center that is open until 12:00 midnight during peak sales periods (such as Christmas).

Accepted Answer

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Quiz 13: Operations Management: Operational Dimensions

a.Identify three potential contingencies for which an electronics retailer needs a crisis management plan.Explain. b.Develop a crisis management plan for one of these contingencies.

a.Explain how the use of prototype stores can result in significant improvements in productivity. b.What are the risks that are inherent in the use of prototype stores?

a.Under what circumstances should a retailer maintain its own credit card operation? b.Under what circumstances should a retailer outsource credit management to a third party?

a.Develop a workload forecast for a photo studio shop with highly variable demand. b.How should the photo studio plan to staff its operation during weekend hours when workloads peak and personnel availability is low?